Effective Date: 18/04/2026
Pets Veterinary Clinic (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our clinic, use our website, or contact us through any communication channel.
By using our services, you agree to the terms of this Privacy Policy.
We may collect the following types of information:
A. Personal Information
• Full name
• Phone number
• Email address
• Address (if provided)
B. Pet Information
• Pet name, species, breed, age, gender
• Medical history and treatment records
• Vaccination records
C. Appointment & Service Information
• Booking details
• Visit history
• Treatment and service records
D. Technical Information (Website Use)
• IP address
• Browser type
• Pages visited
• Device information
We use your information for the following purposes:
To provide veterinary services and medical care
To manage appointments and communicate with you
To maintain accurate medical records for your pet
To send reminders (appointments, vaccinations, follow-ups)
To improve our services and customer experience
To respond to inquiries and customer support requests
To comply with legal and regulatory requirements
We may contact you via:
Phone calls
WhatsApp messages
SMS
These communications may include appointment confirmations, reminders, follow-ups, or important updates regarding your pet’s health.
We do not sell or rent your personal information to third parties.
We may share your data only in the following cases:
With veterinary staff for treatment purposes
With laboratories or external specialists (if required for diagnosis)
When required by law or regulatory authorities
We take appropriate technical and organizational measures to protect your data from unauthorized access, loss, misuse, or alteration.
Your information is stored securely in our systems, and access is limited to authorized personnel only.
We retain your information only for as long as necessary to:
Provide veterinary services
Maintain medical records
Comply with legal obligations
You have the right to:
Request access to your personal data
Request correction of inaccurate information
Request deletion of your data (where legally applicable)
Withdraw consent for certain communications
To exercise these rights, please contact us using the details below.
If you use our website, we may use cookies or similar technologies to improve user experience and analyze website traffic. You can control cookie preferences through your browser settings.
Our website or communications may contain links to third-party platforms (such as social media). We are not responsible for the privacy practices of these external sites.
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.
If you have any questions or requests regarding this Privacy Policy, please contact us:
Pets Veterinary Clinic
Phone: +974 3357 5222
WhatsApp: +974 3357 5222
Email: petsveterinaryclinic.com
Address: Google Maps link
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