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Got Questions? We've Got Answers

Everything you need to know about our services, appointments, and pet care — all in one place.

Do I need to book an appointment before visiting?

Yes, we recommend booking in advance to ensure availability and reduce waiting time. Walk-ins are accepted based on schedule capacity.

What are your working hours?

Our clinic operates daily. Please check our contact section or WhatsApp us for the latest timings, including holidays.

Do you handle emergency cases?

Yes, we do handle emergency cases. We advise calling or messaging us on WhatsApp before arriving so our team can be prepared.

What types of pets do you treat?

We primarily treat cats and dogs. For other pets, please contact us in advance to confirm.

How often should I vaccinate my pet?

Vaccination schedules depend on your pet’s age and health condition. Our veterinarians will provide a customized vaccination plan during your visit.

Is your clinic expensive?

We offer premium, high-quality care in a professional environment, while maintaining affordable and fair pricing for pet owners.

Do you provide grooming services?

Yes, we offer professional grooming services designed to keep your pet clean, healthy, and comfortable.

Can diseases be transmitted from pets to humans?

Some diseases can be transmitted from pets to humans, but this is rare when proper hygiene and regular veterinary care are maintained. We recommend washing hands after handling pets and keeping up with vaccinations and routine check-ups to ensure everyone stays healthy.

Can I stay with my pet during consultation?

Yes, pet owners are welcome during consultations. For certain procedures, our team may guide you for safety reasons.

How long does a consultation take?

A standard consultation usually takes 15–30 minutes, depending on your pet’s condition.

Do you perform surgeries?

Yes, we perform a range of surgical procedures in a controlled and fully equipped environment, with proper monitoring and aftercare.

What payment methods do you accept?

We accept cash and card payments. For other methods, please check with our reception team.

Do you offer boarding services?

Yes, we provide safe and clean boarding options with proper supervision. Availability may vary, so booking in advance is recommended.

How can I contact the clinic quickly?

The fastest way is through WhatsApp. You can also call us directly for immediate assistance.

What should I do if my pet is not eating or acting unusual?

Any sudden change in behavior or appetite should be checked. We recommend booking a consultation as soon as possible.

Do you provide follow-up after treatment?

Yes, we guide pet owners on follow-up care and may schedule revisit appointments if needed to ensure proper recovery.